PFAFF® Warranty News - Updated July 2026 due to shop closing
Updated 7/2026
PFAFF® Warranty News!
For all of our PFAFF® Customers, we'd like to let you know that Jeremy Roberts, of Roberts Sewing Center, has offered to honor your machine warranty at his shop located at 2011 Weber Rd, Crest Hill, IL 60403.
His family has been in business since 1930, and he's a third generation quilt shop owner and PFAFF® dealer. I've included a wonderful VIDEO that showcases his family's beautiful history in the quilt shop business.
To learn more, please email Jeremy Roberts at help@robertssewingcenter.com or call the shop at 815-729-1600.
He's been very kind and gracious in our communication:
"I recently heard about your shop and the possibility of closing as you look for a new owner, and I just wanted to reach out personally. I can only imagine how much heart, time, and care you’ve poured into your store and your community over the years. I truly hope, as you navigate this transition, you’re able to look back on it with pride and know how much you’ve meant to your customers.
Together, we could help ensure your Pfaff customers still have a trusted place to turn for support. Roberts Sewing Center is here for them. We would be honored to provide warranty service on their machines, as long as they are properly pre-registered with Stitching on Sate listed as the dealer and still within the warranty period.
While we don’t typically offer complimentary labor on machines purchased elsewhere, we would be glad to make an exception as part of supporting your customers through this transition.
If you have customers interested in the Icon 3, we've already had customers from your area reach out. We can help with that, of course. Our goal is to carry forward the level of care and expertise they’ve come to trust from you. Thank you again for everything you’ve given to the quilting community—it truly matters. Wishing you peace and all the best in whatever comes next. Warmly, Jeremy Roberts"
Thank you for all of the wonderful memories over the years!
With love,
Pat Krenz